KNOW YOUR RIGHTS AS A CUSTOMER

Our Vision is to be a Bank of first choice offering innovative financial services built on trust, integrity and driven by passion for excellence.

Consumer Rights

1. The right of disclosure of information from your bank on products and services offered. The information provided must be complete, relevant, and truthful. This right enables customers to have relevant information in order to make rational choices.
2. The right to select from the range of products and services made available. This means that as a customer you can always decide on the product or service to accept/choose or decline.
3. The right to a secure and conducive banking environment devoid of threats and Fraud. The right to be reasonably protected. Customer Protection against Financial Fraud.
4. The right to freedom of disclosure of your details as well as intrusion into your account. The right to protect information from unauthorized access. Protection of Privacy & Confidential Information from Fraud.
5. The right to the value of money involves the right to be treated with respect and dignity by the bank and its representatives. Ensuring customer satisfaction.
6. The right to fair and equal treat customers must be treated equally regardless of differences in financial standing/deposit balance, physical ability, age, gender, ethnicity, or creed.
7. The right to be informed and to receive the necessary knowledge to wisely choose between Products and services.
8. The Right to be heard - Ensure to provide the consumer with full contact details/consumer grievance handling system and are easily accessible.

For complaints, call 600565656, or send the complaint to customercare@nbq.ae. And the bank will respond within 10 working days.